Abstract

The aim of the study is to investigate the extent to which the quality performance will be changed by transferring the processes in the coating section of the home textile production enterprise to the automation system. The effects of total quality on the efficiency of companies were investigated. The supporting role of total quality management with information communication technologies is examined. For this purpose, an intermediary model has been created. The data were obtained from the employees of the coating department of a company operating in the textile sector.As a result of the analysis of the model, the full mediation role of TQM applications in relation to TQM-ICT awareness and quality performance was determined.